Terms of service

Terms of Service

Introduction

Welcome to the Our Store website, proudly operated by Our Store. In this document, the terms “we,” “us,” and “our” exclusively refer to Our Store, a vertical e-commerce platform dedicated to serving plant enthusiasts with a curated selection of premium indoor plants, plant gifts, and eco-friendly accessories. Our platform thrives on delivering high-quality, sustainability-focused products across three core lifestyle scenarios—home greenery, office enhancement, and thoughtful gifting—while placing special emphasis on an extensive range of pet-friendly plants, low-light varieties, and striking floor plants. By accessing this website or making a purchase, you are engaging with our “Service,” which encompasses all content, functionalities, and offerings provided here, contingent upon your full acceptance of the terms, guidelines, and policies outlined in this document, as well as those linked or referenced throughout the site.

Your interaction with our website, whether browsing, shopping, or contributing, signifies your agreement to abide by these Terms of Service (“Terms”). These Terms apply universally to all individuals who visit or use the site, including casual browsers, registered customers, vendors, and content contributors. We encourage you to review this document thoroughly before proceeding. Accessing any part of our site indicates your consent to these Terms. If you find any aspect of this agreement unacceptable, we kindly ask that you refrain from using our website or its associated services. Should these Terms be interpreted as an offer, your acceptance is strictly limited to the conditions set forth herein.

As we evolve, any new tools, features, or enhancements introduced to our platform will also fall under these Terms. The most current version of this document is always available on this page, and we reserve the right to amend, update, or replace its contents at our discretion by posting revisions online. It is your responsibility to stay informed of such changes by periodically revisiting this page. Continued use of our website after updates are published constitutes your acknowledgment and acceptance of those modifications.

Section 1 – Eligibility and Use of the Online Store

By agreeing to these Terms, you confirm that you are at least the age of majority in your region or jurisdiction—typically 19 in North Carolina, United States, where we are based—or, if applicable, that you have provided us with explicit permission to allow your minor dependents to access this site under your supervision. Our platform is designed with plant lovers in mind, offering products like pet-friendly plants, desktop greenery, and bold floor plants, including a standout range of plant gifts and eco-friendly planters. You agree that these products may not be used for any purpose that violates local, state, federal, or international laws, including but not limited to regulations concerning plant import, environmental standards, or consumer safety.

Furthermore, you must not engage in activities that compromise the integrity of our Service, such as introducing malicious software, engaging in unauthorized data collection, or attempting to disrupt our operations. Any violation of these conditions will result in the immediate suspension of your access to our Service, and we may pursue additional remedies as permitted by law.

Section 2 – Rights and Responsibilities

Our Store retains the authority to deny access or service to any individual at any time, for any reason, without prior notification. This discretion ensures we maintain a safe and enjoyable shopping environment for our community. When you interact with our site, be aware that certain data you provide (excluding payment details) may be transmitted without encryption across various networks, adapting to technical necessities. Rest assured, sensitive payment information, such as credit card details, is always encrypted during transmission to safeguard your privacy.

You are prohibited from copying, redistributing, or exploiting any element of our Service—including its design, product listings, or underlying code—without our explicit written consent. This restriction preserves the uniqueness of our offerings, from curated plant collections to our handpicked plant gift bundles. The section titles in these Terms are for organizational purposes only and do not alter the legal meaning or scope of the provisions they introduce.

Section 3 – Information Reliability

The details presented on our website, such as product descriptions for pet-friendly plants or care tips for low-light varieties, are intended as general guidance rather than definitive statements. We strive to ensure accuracy but cannot be held accountable if information is incomplete, outdated, or imprecise. For critical decisions—like choosing the ideal plant for your space or ensuring proper care—we recommend consulting additional, authoritative sources. Reliance on our site’s content is at your discretion and risk.

Our platform may include archived details, such as past seasonal plant collections, provided solely for reference. We may adjust site content at any time without notice, but we are not obligated to keep all information current. Monitoring updates to our offerings, such as new arrivals in desktop plants or eco-friendly planters, falls to you, ensuring you stay informed about our evolving catalog.

Section 4 – Service and Pricing Adjustments

Our prices for items like desktop plants, large floor plants, or curated plant gifts are subject to change at our discretion, without advance warning. We may also alter or discontinue aspects of our Service—perhaps retiring a plant variety or expanding our gift bundles—without prior announcement. Our Store bears no liability to you or any third party for such changes, including price shifts, service interruptions, or product discontinuations, as we adapt to market trends and consumer preferences.

Section 5 – Product Availability and Details

Our offerings, spanning premium indoor plants, plant gifts, and eco-friendly accessories, are primarily available online, with some items exclusive to our digital storefront. Quantities may be limited, and returns or exchanges are governed by our Return Policy, accessible separately on the site. We aim to showcase our products—be it a lush pet-friendly plant or a bold 7-10ft floor plant—with precision, but variations in device displays may affect color accuracy, for which we cannot be responsible.

We reserve the right to restrict sales based on location, individual, or order volume, particularly for high-demand items like trending plant gifts or limited-edition planters. Product descriptions and prices may shift without notice, and we may discontinue items as needed. Offers are void where prohibited by law, and we do not guarantee that every product will meet your expectations or that minor service glitches will be resolved immediately.

Section 6 – Billing and Account Accuracy

We may decline any order at our discretion, limiting purchase quantities per customer, household, or transaction to ensure fair access to our curated collections. This could apply to orders linked by account, payment method, or address. Should we adjust or cancel an order, we’ll aim to notify you via the contact details provided during checkout. Orders suspected of being placed by resellers or distributors may also be restricted.

You are responsible for submitting accurate, up-to-date billing and account information for every purchase, including email addresses and payment details. Promptly updating this data ensures smooth transactions and effective communication. Additional details are available in our Returns Policy.

Section 7 – Third-Party Tools and Features

Our site may integrate third-party tools to enhance your shopping experience, such as plant recommendation engines or payment gateways. These are provided “as is,” without our control over their performance or any warranties from us. Your use of these tools is voluntary and at your own risk, and we bear no responsibility for issues arising from them. Future enhancements to our platform will also adhere to these Terms.

Section 8 – External Links

Our Service may feature links to external sites offering complementary content, such as plant care blogs or sustainability tips. These third-party resources are not under our oversight, and we do not endorse or verify their accuracy. Any risks, damages, or disputes stemming from transactions or interactions with these sites are your responsibility, and we advise reviewing their terms before engaging.

Section 9 – User Contributions

If you submit feedback, reviews, or suggestions—whether prompted by us or voluntarily—about our plants, gifts, or accessories, you grant us unrestricted rights to use, modify, and share these contributions across any medium without compensation or confidentiality obligations. We may monitor or remove submissions deemed inappropriate or infringing, but we are not required to do so. Your content must respect third-party rights and avoid harmful or illegal material, and you alone are accountable for its accuracy and legality.

Section 10 – Privacy

How we handle your personal data, from order details to browsing preferences, is outlined in our Privacy Policy, which we encourage you to review.

Section 11 – Content Errors

Our site may occasionally display errors—like a mispriced plant or an outdated care guide. We reserve the right to correct these inaccuracies, update information, or cancel affected orders without prior notice, even post-submission. Unless mandated by law, we are not obligated to refresh all site content continuously, and the absence of a recent update date does not imply full accuracy.

Section 12 – Usage Restrictions

You may not use our site to engage in illegal activities, harass others, distribute malware, or bypass security measures. Such actions, including attempts to scrape our curated product data or spam our community, will lead to immediate termination of your access, with further action as warranted.

Section 13 – Liability Disclaimer

We cannot promise that our Service will always be seamless, timely, or free of errors. Your experience with our offerings—from browsing pet-friendly plants to purchasing gift bundles—is at your own risk, provided “as is” without implied guarantees of quality or fitness for purpose. Our Store, along with our affiliates and partners, is not liable for any damages—direct, indirect, or consequential—arising from your use of our Service, to the fullest extent allowed by law.

Section 14 – Indemnity

You agree to protect Our Store and our affiliates from claims or costs, including legal fees, resulting from your misuse of our Service, violation of these Terms, or infringement of others’ rights.

Section 15 – Provision Separability

If any part of these Terms is found invalid, it will be enforced to the maximum legal extent, with the remainder unaffected.

Section 16 – Agreement Termination

These Terms remain in effect until terminated by you or us. You may end your participation by ceasing use and notifying us, while we may terminate your access for noncompliance, with prior obligations enduring.

Section 17 – Complete Agreement

This document, alongside our posted policies, forms the full agreement between you and Our Store, overriding any earlier understandings. Our failure to enforce any provision does not waive it.

Section 18 – Legal Jurisdiction

These Terms of Service and any separate agreements under which we provide the services to you shall be governed by and construed in accordance with the laws of North Carolina, United States.

Section 19 – Terms Updates

Check this page for the latest Terms, as we may revise them at our discretion. Your ongoing use after changes signifies acceptance.

Section 20 – Contact Us

Reach out with questions at [email protected]