Return policy

Return Policy for Our Store

Welcome to Our Return Process

At Our Store we’re committed to ensuring your satisfaction with every purchase, whether it’s a pet-friendly plant, a stylish desktop plant, or a thoughtful plant gift from our curated collection. Catering to plant lovers and green-living enthusiasts, we offer a thoughtfully selected range spanning home greenery, office enhancement, and gifting moments, with a special focus on premium indoor plants like low-light varieties and bold floor plants. Our 90-day return policy is designed to give you peace of mind, allowing ample time to decide if your purchase perfectly suits your space or gifting needs. This policy outlines the steps, conditions, and options available for returning items, ensuring a smooth and transparent experience.

Return Window

You have 90 calendar days from the date your order is delivered to initiate a return request. This generous timeframe accommodates your busy lifestyle—whether you’re evaluating a small potted succulent for your desk or ensuring a large floor plant fits your living room. Returns requested after this 90-day period will not be processed, so please review your items promptly upon arrival.

Eligibility Criteria

To qualify for a return, your item—be it a pet-friendly snake plant, an eco-friendly planter, or a plant gift bundle—must remain in its original, as-delivered condition. This means it should be:

  • Unaltered, undamaged, and free from signs of neglect or mishandling (e.g., no wilted leaves or broken stems due to improper care).
  • Complete with all original packaging, tags, and accessories (e.g., plant pots, care guides, or gift boxes).
  • Accompanied by proof of purchase, such as your order confirmation email or receipt, to verify the transaction.

Items marked as Final Sale, Clearance, or Promotional—often deeply discounted plants or seasonal gift bundles—are exempt from returns due to their special pricing. We’ll clearly indicate these exceptions at the time of purchase to avoid confusion.

How to Initiate a Return

Starting a return is straightforward. Contact our support team at [email protected] Provide your order number and a brief explanation of why you’re returning the item—perhaps a plant didn’t suit your space, or a gift wasn’t the right fit for the recipient. Once we review and approve your request, we’ll email you a prepaid return shipping label along with detailed instructions. Please note that items shipped back without prior authorization will be rejected, as this ensures we can track and process your return efficiently.

For any questions or assistance during this process, our team is readily available via email or phone—we’re here to help you navigate returns with ease.

Inspecting Your Order

Upon receiving your package—whether it’s a low-light plant or a plant gift bundle—please examine it carefully. If you discover a defect (e.g., a damaged leaf), damage from shipping (e.g., a cracked pot), or an incorrect item (e.g., receiving a cactus instead of a fern), reach out to us immediately at [email protected] . Report these issues within 7 days of delivery so we can assess the situation and resolve it swiftly. We’ll work with you to correct the error, potentially offering a replacement plant or refund, depending on availability and your preference. Photos of the issue, including the plant and packaging, may be requested to expedite our evaluation and ensure plant health concerns are properly addressed.

Exceptions and Partial Refunds

While we aim to accommodate returns generously, certain conditions may limit your refund to a partial amount. These include:

  • Plants showing clear evidence of neglect or improper care, such as overwatering or lack of light exposure.
  • Products returned in a damaged state or without original components (e.g., missing a pot or care guide) due to customer handling, not our error.
  • Returns received beyond the 90-day window, after which no refunds are issued.

For warranty claims unrelated to quality—such as changing your mind about a non-defective plant—you’ll be responsible for covering return shipping costs. This ensures fairness while maintaining our focus on delivering top-tier plants and accessories.

Refund Process

Once your return arrives at our Raleigh warehouse, we’ll inspect it within 3 business days to confirm it meets our eligibility standards. For plants, we’ll assess health and condition to ensure they haven’t been compromised by improper care. You’ll receive an email update notifying you whether the refund is approved, along with the reason if it’s declined (e.g., missing packaging or signs of neglect). Approved refunds are processed back to your original payment method—be it credit card, PayPal, or another option—automatically, typically appearing within 3 business days depending on your bank or provider.

For undamaged items returned simply because they didn’t suit your needs (e.g., a plant not matching your decor or a gift not ideal for the recipient), we offer a full refund if requested within 90 days of delivery.

Steps to Request a Refund

Here’s how to proceed with a refund:

  1. Contact Us: Email [email protected] with your order number and refund request details. Expect a response from our support team within 1 business day.
  2. Agreement: We’ll confirm eligibility and provide return instructions, including the shipping address for our facility.
  3. Ship the Item: Package the product securely with all accessories and original packaging, ensuring plants are protected for transit, then send it back using the provided label (or your own method for non-quality issues).
  4. Processing: After receiving and inspecting the item, we’ll issue your refund within 3 business days, notifying you via email.

Important Guidelines

  • Complete Returns: Include all components—e.g., plant pots, care guides, or gift boxes—to avoid rejection.
  • Packaging: Use the original packaging to protect items during transit; this is especially critical for live plants to maintain their health.
  • Shipping Costs: For non-defective returns, you’ll cover the return shipping fee unless otherwise agreed upon in cases of our error.
  • Rejections: Items not meeting our criteria (e.g., neglected plants or clearance items) may be returned to you at your expense or discarded if unclaimed.

Our team is dedicated to making your experience with our curated collections—whether it’s a pet-friendly plant, a bold floor plant, or a thoughtful plant gift—delightful from start to finish. Thank you for shopping with us!